The Core Elements of Business VoIP

There is an astounding amount of material that has been written and said on the subject of Business VoIP, but what lies at the core of this solution? How can we cut through the chatter and focus on the aspects of this technology that actually matter? It’s not an easy task, but let’s give it a try. The first thing to be aware of is the advanced feature set offered by this solution. A business has many demands for a modern phone system, including supporting employees’ mobile devices, linking together people working remotely all over the world, and unifying multiple contact channels into one stream. This is a lot to expect from any technology, but VoIP is somehow able to pull it off. Employees and customers are brought together, no matter where they are or how they choose to communicate, to improve internal productivity and the quality of customer service. Features such as hunt groups, find me/follow me, and auto attendant further enhance productivity by keeping customers and employees connected at all times.

The feature list is a deep rabbit hole to go down, so we’ll stop there and move onto another core element of Business VoIP: the price. While there are large enterprises who can afford to pay any amount for a functional and feature-rich phone system, most organizations are not so fortunate. Small and mid-sized businesses have a definite need for an advanced phone system that won’t blow a hole in their budgets. That’s where this solution comes in. VoIP is flexible enough to meet the needs of any size organization and can do so at a reasonable price. A smaller business can get all the features it needs to compete in the market and interact professionally with customers while staying on budget. Of course, larger enterprises can also get a fully equipped solution that is more cost efficient than older telecom services.

The secret to the better price is the move away from physical components. That is not to say that Business VoIP has no physical element at all; of course it does. However, there is less equipment for the end user organization to deal with and more centralization of hardware at the service provider’s location. Phone lines are eliminated as calls travel over the Internet using an existing data connection. Aside from lowering the price, this setup also means that scaling the solution is much easier. A small business may not remain small forever, so it’s important that a service be able to grow alongside the organization.